Return and Refund Policy

Return Policy
We accept returns eligible products within 30 days of receipt for store credit. Eligible items must be in their original, unused condition and packaging. At this time, we do not offer exchanges. The best way to move forward for an "exchange" is to initiate a return for your original items and repurchase the items you would like in a new order. Step-by-step instructions for returns can be found at Returns & Exchanges.

Returnable Items
For eligible products, you may return your purchased product(s) for store credit. A refund to your original method of payment is not available. We stand behind our goods and services, and want customers to be satisfied with them.

A The Essential-provided shipping label must be used for all returns shipped from the US and Canada. All returns are subject to a return fee (cost of the shipping label) which will be deducted from your refund amount. Please allow 5-7 business days for your refund to be processed once your return has been received.

If an item is damaged or defective, please reach out to us at so we can address the issue and make sure we get things right. For incorrect items, please contact our customer support team at The return fee may be waived for damaged, defective or incorrect items, under certain circumstances.

Non-Returnable Items
We do not accept returns on memberships, furniture, bulky items, made-to-order items, food, beverages, and items listed in our Deals section.

We monitor return activity for abuse and reserve the right to limit returns associated with a user whom we suspect of abusing this Return Policy. This includes but is not limited to users who exhibit a pattern of repeated and/or excessive returns or otherwise exhibit fraudulent behavior.

We appreciate your business and hope you are happy with your purchase. If you have any other questions, please contact us at

Made-to-order/Preorder Products
For preordered items, customers can request a full refund up to 30 days after the preorder is placed or if the product isn’t fulfilled by the promised date. This policy ensures that you have flexibility with your preordered products. We are not able to accept returns or refunds after the product has shipped, and we do not accept returns on made-to-order items.